Shipping policy

Thank you for shopping with CubeSea. We are committed to delivering your puzzles safely and efficiently.

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak periods or promotional campaigns, processing time may be slightly extended.

Once your order is shipped, you will receive a confirmation email with tracking information (if applicable).

2. Shipping Regions

We currently ship to:

  • Singapore

  • Selected Southeast Asia countries

  • Other international destinations (availability may vary)

If your country is not available at checkout, please contact us at hello@cubesea.com.

3. Estimated Delivery Time

Delivery times vary by destination:

  • Singapore: 2–5 business days

  • Southeast Asia: 5–10 business days

  • International: 7–15 business days

Delivery timelines are estimates and may vary due to customs clearance, courier delays, or unforeseen circumstances.

4. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Destination

  • Package weight

  • Shipping method selected

We may offer free shipping promotions from time to time.

5. Customs, Duties & Taxes (International Orders)

For international orders:

  • Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.

  • CubeSea is not responsible for delays caused by customs processing.

6. Incorrect Address

Please ensure your shipping address is accurate before completing your order.

CubeSea is not responsible for:

  • Lost packages due to incorrect addresses

  • Failed deliveries due to incomplete information

If you need to amend your address, contact us immediately after placing your order.

7. Lost or Damaged Items

If your package arrives damaged or is lost in transit:

  • Please contact us within 7 days of delivery

  • Provide your order number and photos (if damaged)

We will investigate and work with the courier to resolve the issue promptly.